I had a horrible time with this guy (Brad).
Buyer beware!!! IF you do business with Musicians Advocate, be prepared for the worst.
My purchase of an Art TCS started out as a regular old eBay purchase and turned into a nightmare. Do not buy from these people. They have the absolute worst customer service I have ever experienced.
The owner’s name and city of residence, seems to be:
Bradley L Hagen
Las Vegas, NV 89102 United States
July 17th, 2007:
I purchased the item from Musicians Advocate on eBay and accidentally sent an eCheck through PayPal instead of a direct draft. Realizing I had made an honest mistake, I looked up the 800 number listed in the eBay auction item. Upon calling their advertised 800 number, the answering machine informed me that Musicians Advocate no longer provided phone support for their clients and the 800 number was no specifically for their vendors only. That is when I got worried.
I simply wanted to but the item again via a credit card and have them refund my original purchase once paypal sent through the eCheck.
After several days of abusive emails from Brad / his company that offered no resolution to re-checking out, my e-Check finally cleared and he refunded my account. When he found out that I filed a BBB complaint on him, Brad opened a unpaid item dispute with eBay AFTER he refunded my $233.50. Again, I went to eBay’s Safeharbor and they assure me action was taken. I recommended for eBay to strip Musicians Advocate of their power seller status and told them they should kick sellers like this. Musicians Advocate uses the eBay system against their customers, have horrible customer support, advertise support 800 numbers that are answered by a machine that tells you that the number is no longer used for client support and lie about unpaid items after they refund you. I have found several other eBayers that Brad has done this to in order to coerce them into changing their eBay rating.
This Brad person is obviously a very immature individual and if you cause him any extra effort, be prepared for the worst scenario.
Brad finally delete the bogus unpaid item report and he and I had some pretty harsh words over email. He also sent a very childish response to me through the BBB (which I couldnt believe he did due to the fact that they see it). It was literally the most moronic scribblings I’ve ever read. I’ll post it soon as a JPG.
This guy is obviously not customer service oriented and Lord help you if anything goes wrong with your order. What is very obvious to me is that if he didn’t blackmail / coerce people into removing their negative eBay comments, he would never be a power seller.
Buyer Beware of Musicians Advocate!